ORDERS
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change, please contact us as soon as possible. While we cannot guarantee changes or cancellations once processing has begun, we’ll do our best to help.
How can I check the status of my order?
Once your order ships, you’ll receive tracking information so you can follow your package.
SHIPPING
How long does shipping take?
Processing typically takes 1–3 business days. Delivery times vary depending on the product, destination, carrier, and fulfillment location.
Do you offer free shipping?
Yes. AURELIQE currently offers free shipping on U.S. orders.
What if my package is delayed?
Carrier delays can occasionally occur. Please check your tracking information first. If you need additional assistance, contact us with your order number.
RETURNS & ORDER ISSUES
What if my item arrives damaged or incorrect?
Please contact us as soon as possible and include your order number along with photos of the item and packaging when possible. We’ll review the issue and help with the next steps.
Can I return an item?
Eligible items may be returned according to our Shipping & Returns policy. Certain products may be non-returnable for hygiene or safety reasons.
PRODUCTS
How do I find product details?
Product-specific information can be found on each product page. Please review the description and available options before placing your order.
CONTACT
How can I contact AURELIQE?
Visit our Contact Us page and send us a message. Our customer care team will be happy to assist you.